Terms & Conditions
Effective date: September 2026
These Terms and Conditions (“Terms”) govern your use of the eTrails Mulki website and your booking of any guided ebike tour or experience offered by ETRAIL CYCLING ADVENTURES LLP, operating as eTrails Mulki (“the Company”, “we”, “us”). By making a booking, you confirm that you have read, understood, and agreed to these Terms in full.
1. The Company
1.1. The guided electric bicycle tour services described on this website are operated by ETRAIL CYCLING ADVENTURES LLP, a Limited Liability Partnership incorporated under the Limited Liability Partnership Act 2008, with LLPIN ADB-4787, registered at 2-9E/2, Sapthagiri Apartments, NH-66, Bappanadu Road, Mulki, Dakshina Kannada – 574154, Karnataka, India.
1.2. You may contact us at info@etrails.in or +91 73385 70010 for any queries related to these Terms or your booking.
2. Bookings
2.1. A booking is confirmed only upon receipt of full payment – either online through our Razorpay payment gateway or in person at the base on the day of the ride. A booking confirmation will be sent to your registered mobile number via Mail/WhatsApp upon successful payment.
2.2. By completing a booking, you confirm that you have read and agreed to these Terms, our Privacy Policy, and the Health Declaration and Liability Waiver.
2.3. All bookings are subject to availability. We reserve the right to decline any booking at our discretion without assigning a reason.
2.4. Walk-in bookings are accepted subject to slot availability. Walk-in guests must complete the Health Declaration and Liability Waiver at the base before participating.
2.5. Group bookings of 10 or more persons require prior confirmation at least 48 hours in advance. Contact us at info@etrails.in or via WhatsApp.
2.6. Your booking is personal to you and may not be transferred to another person without our prior written consent.
3. Pricing and Payment
3.1. Prices are quoted in Indian Rupees (INR) and are per person per ride. Prices are subject to change without notice. The price applicable to your booking is the price confirmed at the time of payment.
3.2. Online payments are processed securely through Razorpay. We do not store your card or payment details. By paying online, you agree to Razorpay’s terms of service.
3.3. Cash payments are accepted at the base for walk-in bookings. A receipt will be issued upon payment.
3.4. Prices include: guided tour, use of electric bicycle, helmet, safety briefing, welcome drinks and snack, and souvenirs. Prices exclude: personal travel, accommodation, and any optional additional services not listed.
4. Cancellation and Refund Policy
Cancellations must be communicated in writing to info@etrails.in or via WhatsApp on +91 73385 70010.
The date of cancellation is the date we receive your written request, not the date of the ride.
- 7 or more days before the ride date: 100% refund of the amount paid
- Between 48 hours and 7 days before the ride: 50% refund of the amount paid
- Less than 48 hours before the ride: No refund
- No-show on the day of the ride: No refund
- Cancellation by eTrails Mulki due to weather or safety: 100% refund or free rescheduling at your choice
4.1. Refunds for online payments will be processed through Razorpay to the original payment method within 7–10 business days of the approved cancellation.
4.2. We reserve the right to cancel or reschedule any ride due to weather conditions, safety concerns, or circumstances beyond our control. In such cases, you will be offered a full refund or a free rescheduling.
4.3. We will not be liable for any consequential losses, including travel, accommodation, or other costs incurred by you in connection with a cancelled ride.
5. Participation Requirements
5.1. All participants must complete and sign the Health Declaration and Liability Waiver before every ride. This is mandatory and non-negotiable.
5.2. Participants must be able to ride a bicycle independently. eTrails Mulki is not a cycling training programme.
5.3. The minimum age for participation is 14 years. Participants aged 14–17 must have a signed parental consent form. Participants under 14 may not ride.
5.4. Participants who arrive under the influence of alcohol, narcotics, or any substance that impairs coordination will be refused entry without refund.
5.5. The instructor has the right to refuse participation to any guest who, in the instructor’s reasonable judgement, is unfit to ride safely – including during the practice loop assessment before the ride begins. In such cases, a refund will be assessed on a case-by-case basis.
5.6. Participants must wear the helmet provided throughout the ride. Removal of the helmet during a ride is not permitted.
5.7. Participants must follow all instructions given by the instructor before and during the ride. Failure to comply may result in removal from the ride without refund.
6. Safety and Liability
6.1. eTrails Mulki takes all reasonable precautions to provide a safe experience. However, outdoor activities involve inherent risks that cannot be entirely eliminated.
6.2. The Company carries public liability insurance covering guest personal accident claims arising from the activity.
6.3. To the fullest extent permitted by applicable law, the Company’s liability to any participant shall be limited to the amount paid by that participant for the specific ride in question.
6.4. The Company shall not be liable for any indirect, consequential, or incidental loss including but not limited to loss of enjoyment, travel costs, accommodation costs, or loss of income.
6.5. Nothing in these Terms limits the Company’s liability for death or personal injury caused by its own gross negligence or wilful misconduct.
7. Use of Personal Equipment and Property
7.1. All electric bicycles, helmets, and equipment provided during the ride remain the property of the Company at all times.
7.2. Participants are responsible for any damage caused to Company equipment through wilful misconduct or reckless use.
7.3. The Company is not responsible for any loss of or damage to participants’ personal belongings during the ride.
8. Photography and Content
8.1. We may photograph and film participants during rides for the purposes of sharing the post-ride group photo and for use on our website and social media channels.
8.2. By participating, you consent to such photography and filming unless you specifically inform the instructor before the ride that you do not consent.
8.3. Participants may photograph and film during the ride for personal use. Participants may not use eTrails Mulki’s brand, name, or images for commercial purposes without prior written consent.
9. Environmental and Community Responsibility
9.1. eTrails Mulki operates with a commitment to responsible tourism. Participants are expected to respect the natural environment, local wildlife, and local communities encountered on the route.
9.2. Littering on the route is strictly prohibited. Participants must carry back all waste to the base.
9.3. Participants must follow the ‘Leave No Trace’ principles during the ride.
10. Force Majeure
10.1. The Company shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, extreme weather, natural disasters, government action, public health emergencies, or civil unrest.
10.2. In such circumstances, the Company will make every reasonable effort to reschedule affected bookings or offer refunds as appropriate.
11. Amendments
11.1. We reserve the right to update or amend these Terms at any time. The current version will always be published on our website. Bookings made before an amendment will be governed by the Terms in effect at the time of booking.
12. Governing Law and Dispute Resolution
12.1. These Terms shall be governed by and construed in accordance with the laws of India.
12.2. Any dispute arising from these Terms or your booking shall first be addressed through direct communication with us at info@etrails.in. If unresolved, disputes shall be subject to the jurisdiction of courts in Dakshina Kannada, Karnataka, India.
12.3. For international guests, we note that these Terms are governed by Indian law. You agree to submit to the jurisdiction of Indian courts by completing a booking.