Cancellation & Refund Policy

Cancellations must be communicated in writing to info@etrails.in or via WhatsApp on +91 73385 70010.

The date of cancellation is the date we receive your written request, not the date of the ride.

• 7 or more days before the ride date: 100% refund of the amount paid.
• Between 48 hours and 7 days before the ride: 50% refund of the amount paid.
• Less than 48 hours before the ride: No refund.
• No-show on the day of the ride: No refund.
• Cancellation by eTrails Mulki due to weather or safety: 100% refund or free rescheduling at your choice.

Refunds for online payments will be processed through Razorpay to the original payment method within 7–10 business days of the approved cancellation.

We reserve the right to cancel or reschedule any ride due to weather conditions, safety concerns, or circumstances beyond our control. In such cases, you will be offered a full refund or a free rescheduling.

We will not be liable for any consequential losses, including travel, accommodation, or other costs incurred by you in connection with a cancelled ride.